Privacy Notice

1. Introduction

At UK Eco Energy Solutions Ltd (“UK Eco”, “we”, “us”, or “our”), your privacy is important to us.
This Privacy Notice explains how we collect, use, and protect your personal information when you interact with us – whether as a customer, supplier, employee, subcontractor, or website visitor.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

UK Eco Energy Solutions Ltd
Unit 1A Kingsley Court, Kingsley Road, Lincoln LN6 3TA
Email: info@ukecoenergy.com
Telephone: 01522 700 281
We provide renewable-energy and energy-efficiency solutions across the UK, including solar PV, battery storage, and EV-charging systems.
We are accredited under the Microgeneration Certification Scheme (MCS) and operate in line with the Renewable Energy Consumer Code (RECC).

3. The type of personal information we collect

We currently collect and process the following types of personal data:
• Name
• Address and postcode
• Email address and phone number
• Installation site details and survey information
• Financial information (quotes, payments, finance applications)
• Photographs and meter readings related to your system
• Employment information (for applicants, employees & subcontractors)
• Responses to online or social-media forms, event registrations, and feedback
• Marketing preferences and communication history

4. How and why, we collect this information

We collect your data in several ways:

Directly from you:
When you request a quotation, arrange a survey, complete a webform, sign up for newsletters, or contact us by phone, email, or social media.
Indirectly:
We may receive your information from third-party lead-generation or comparison sites where you have given consent to be contacted about renewable-energy services.
Via marketing service providers:
For business-to-business marketing, we may use contact data from reputable marketing partners to reach out regarding new products or services.
We do not use these sources for domestic customers.
Publicly available information:
We may use business contact information from open sources – such as Companies House or professional networks – to identify potential business clients, always ensuring compliance with data-protection law.

We collect and process this data to:
• Provide quotes, perform site surveys, and install your system
• Register installations with MCS, DNO and Ofgem schemes
• Manage warranties, maintenance, and customer service
• Comply with legal and financial obligations
• Send relevant updates, offers, and energy-efficiency information (with your consent)

5. Why and how we share your information

We may share limited personal data with trusted partners who help us deliver our services, such as:
• Accreditation and regulatory bodies: MCS, RECC, Ofgem and DNOs
• Manufacturers and suppliers: for product registration and warranty
• Finance and insurance providers: for funding and protection schemes
• Subcontractors and installers: carrying out works on our behalf
• IT and software providers: for secure data management systems
• Marketing partners: to deliver legitimate offers, surveys, and events
All partners are bound by contract to process your data securely and only for the agreed purpose.

6. Direct marketing & Opt-Out

We may contact you with relevant information about renewable-energy products, offers, or services.
If you are an existing customer, you will still receive essential service communications (e.g. system updates, maintenance reminders, warranty information).

You can opt out of marketing at any time by:
• Clicking “unsubscribe” in any marketing email
• Emailing info@ukecoenergy.com
Please allow up to 28 days for your preference to be fully updated across all systems.

7. Requesting a Call-Back

When you request a call-back, we will use the information you provide to respond to your enquiry.
We retain this data for up to three months so we can support your query or potential installation.

8. Webinars and Online Events

When you register for a UK Eco webinar or online event, we collect your details to send the event link and updates.
If sessions are recorded, you will not appear in any recording unless you have been informed and have provided consent.
After the event, we may send follow-up information; you can opt out at any time.

9. Live Events and Social-Media Webforms

At live events or through social media forms, we may collect your contact details to provide information or add you to relevant mailing lists.
You can opt out or change your preferences at any time.

10. Cookies and Similar Technologies

Our website uses cookies to:
• ensure proper website functionality
• measure visitor behaviour and improve performance
• support marketing and advertising (only with consent)
You can manage your cookie preferences at any time through your browser or our on-site cookie settings.
Disabling cookies may affect some website features.

11. Storage, Transfer & International Processing

Your data is securely stored in UK and EU data centres.
Occasionally, we may use service providers based outside the UK or EEA.
Where we do, we ensure that appropriate safeguards are in place in line with UK data-protection laws.

12. How We Store and Retain Your Information

We keep personal information only for as long as necessary:

Installation & warranty records: Up to 10 years (after completion)
Employee & contractor records: Up to 6 years after leaving
Financial transactions / HMRC records: 7 years (minimum)
Marketing preferences and opt-outs: Until you request deletion – we retain opt-out records to ensure we don’t contact you again
All data is deleted or anonymised once no longer required.

13. Security Monitoring and IT Systems

To maintain IT security across our business, data and communications may be logged and monitored.
Where suspicious activity is detected, relevant logs may be shared with appropriate authorities (e.g. the Police) for the detection and prevention of crime.

14. Your Data Rights

Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction or erasure of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where processing is based on consent)
To exercise these rights, email info@ukecoenergy.com.
If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) via www.ico.org.uk.

15. CCTV & Office Visitors

If you visit our premises, you may be recorded on CCTV for security purposes.
Footage is stored securely and retained for a limited period in line with our security policy.

16. Recruitment, Employees & Contractors

During recruitment and employment, we collect data such as CVs, references, right-to-work documents, and bank details.
This information is processed under legal and contractual obligations.
Unsuccessful applicant data is retained for up to 2 years; employee records for employment period + 5 years (minimum).

17. Changes to This Privacy Notice

We may update this notice periodically to reflect changes in law or practice.
The latest version will always be available on our website with a “Last Updated” date.
Last Updated: 11/11/2025

18. Contact Us

If you have any questions or concerns about this Privacy Notice or your personal data, please contact:
Data Protection Officer
UK Eco Energy Solutions Ltd
Unit 1A Kingsley Court, Kingsley Road, Lincoln LN6 3TA
Email: info@ukecoenergy.com